Return and Refund Policy

Last Updated: Jan 28, 2026

At Crystals Drops, we aim to provide a clear and fair return experience for every handbag purchased. This policy explains the conditions for returns, refunds, and exchanges for customers in the United States.

Return Window

• Customers may request a return within 30 days of receiving their order.
• Only items meeting the Product Condition requirements are eligible for return (see below).
• Returns requested after 30 days cannot be accepted.

Return Eligibility

• Returns are accepted for both defective and non-defective products.
• Only new items qualify, defined as products that are unopened in original packaging or unused.
• Items not meeting these criteria are not eligible for return or exchange.

Reasons for Return

Returns are accepted for the following reasons:

• Defective items
• Damaged during shipping
• Incorrect item received
• Non-defective items if the customer wishes to exchange

Return Shipping Cost

Crystals Drops Covers Shipping:

• If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping.
• Customers receive a prepaid return label for such items.

Customer Covers Shipping:

• For returns not due to defect or error (e.g., change of mind, unwanted item, wrong size), customers arrange and pay for return shipping.
• Customers must provide a valid shipping label for the returned item.

Return Labels

• Provided for defective or damaged items upon request.
• Non-defective returns require customers to provide their own shipping label.

Restocking Fee

• No restocking fee applies to any returned item.

Return Process

1. Contact support@crystalsdrops.com to start a return.
2. Include order number, reason, and product details.
3. Receive a return authorization with instructions for shipping.
4. Ship the item using a trackable shipping method to ensure delivery.

Refund Process

• Once the returned item is received and inspected, refunds are processed within 10 business days.
• Refunds are issued to the original payment method.
• Original shipping fees (except for defective/damaged items) are non-refundable.

Late or Missing Refunds

• If a refund is not received within 10 business days:
  1. Check your bank or credit card statement.
  2. Contact your payment provider.
  3. If still unresolved, email support@crystalsdrops.com.

Change of Mind

• Accepted within the 30-day window.
• Items must be unopened, unused, and in original packaging.
• Customers are responsible for shipping costs in such cases.

Exchanges

• Exchanges are allowed for items meeting the Product Condition criteria.
• Contact support@crystalsdrops.com with order details.
• Exchange processing follows the same steps as regular returns.

Damaged or Defective Items

• Report damaged or defective items within 48 hours via support@crystalsdrops.com, including photos and order details.
• Replacement or refund will be arranged at no additional cost to the customer.

Contact Us

For any questions about returns, exchanges, or refunds, contact our support team:

Business Name: Crystals Drops
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Business Number: +1 (234) 338-8943
Business Email: support@crystalsdrops.com
Business Address: 4071 Glenwood Ave, Apt 104, Boardman Youngstown Ohio 44512, United States