Payment Policy

Last Updated: Jan 28, 2026

At Crystals Drops, we aim to provide a secure, transparent, and reliable payment experience. This Payment Policy outlines how transactions, authorization, security, refunds, and related processes are handled for orders placed on our website within the United States.

Accepted Payment Methods

Crystals Drops accepts the following methods:

• Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• Payments are processed securely through authorized and trusted payment gateways.

Payment Authorization

• When placing an order, Crystals Drops or our payment processor may authorize your payment method to confirm available funds.
• Authorizations may appear as temporary holds on your account and are released once the transaction is completed.
• Authorization does not guarantee order completion if issues arise, such as stock unavailability or suspected fraudulent activity.

Transaction Security

We maintain measures to protect all transactions:

• 128-Bit SSL Encryption: All sensitive information is encrypted during transmission.
• Secure Socket Layer (SSL): Ensures an encrypted connection between your browser and our servers.
• PCI DSS Compliance: We comply with Payment Card Industry Data Security Standards for secure handling of payment data.
• Tokenization: Where available, card details are replaced with unique tokens to reduce exposure and enhance security.

Currency

• All payments are processed in USD.
• Prices on the website are shown in USD and include applicable taxes unless otherwise specified.

Order Modification & Cancellation

• Orders can only be modified or canceled before payment or shipment.
• Requests for changes after order confirmation are reviewed on a case-by-case basis.
• Cancellations after shipment must follow our Return and Refund Policy.

Failed Transactions

If a payment fails:

1. Verify payment details are correct.
2. Check with your bank or card issuer for sufficient funds or permissions.
3. Retry payment with a valid method.
4. Contact support@crystalsdrops.com if issues persist.

Refunds & Returns

• Refunds for canceled or returned orders follow our Return and Refund Policy.
• Refunds are issued to the original payment method in USD.
• Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

Fraud Prevention & Right to Cancel

• We may cancel or hold orders if:
  • The payment method appears fraudulent
  • Suspicious activity is detected
  • Unauthorized or invalid transactions are suspected
• Additional verification may be required to protect customers and the business.

Taxes & Fees

• Applicable sales tax is calculated automatically at checkout based on shipping address.
• Crystals Drops does not charge hidden fees. Additional taxes imposed by local, state, or federal authorities are the responsibility of the customer.

Chargebacks & Disputes

• If a chargeback occurs, we investigate with the payment processor.
• Customers are encouraged to contact support before initiating a chargeback.
• Unfounded chargebacks may affect future orders.

Subscriptions & Recurring Payments

• For subscription products or services:
  • Payments are charged automatically according to the billing cycle.
  • Subscriptions can be canceled according to the subscription terms.
  • All recurring payments follow the same security standards outlined in this policy.

Policy Updates

• We may update this Payment Policy at any time.
• Updates will be posted on this page with the effective date. Customers should review periodically.

Contact Us

For questions about payments, failed transactions, refunds, or disputes, contact:

Business Name: Crystals Drops
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Business Number: +1 (234) 338-8943
Business Email: support@crystalsdrops.com
Business Address: 4071 Glenwood Ave, Apt 104, Boardman Youngstown Ohio 44512, United States