Privacy Policy

Last Updated: Jan 28, 2026

Crystals Drops operates this online store and website, including all related content, tools, products, and services, to provide a curated shopping experience. Our store is powered by WooCommerce, which enables us to deliver the Services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make purchases through our website, or otherwise communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how personal information is handled.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure practices described here.

Personal Information We Collect

“Personal information” means data that identifies you or can reasonably be linked to you. We may collect the following, depending on your use of the Services, location, and applicable laws:

Contact details: name, billing/shipping addresses, phone, email
Financial information: card or account details, payment confirmations, transaction data
Account information: username, password, security questions, preferences, settings
Transaction history: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled
Communications: customer support inquiries
Device information: device type, browser, IP address, network connection, identifiers
Usage data: interactions and navigation within the Services

Sources of Personal Information

We may obtain personal information from:

Directly from you when creating an account, making purchases, or communicating with us
Automatically via device usage, cookies, and similar technologies
Service providers acting on our behalf
Partners or third parties, where applicable

How We Use Personal Information

Depending on your activity, we may use personal information to:

Provide, manage, and improve Services, including order fulfillment, shipping, returns, and reviews
Communicate with you and provide support
Ensure security and prevent fraudulent or unauthorized activity
Comply with legal obligations and enforce our policies
Send marketing communications or promotional content if you consent

Disclosure of Personal Information

We may share personal information with:

WooCommerce, vendors, and service providers (payment processing, IT, analytics, shipping, fulfillment)
Business or marketing partners, including for targeted ads where permitted
Affiliates or corporate group members
When required by law, legal processes, or to protect rights
With your consent or for requested services (e.g., shipping or social media integrations)

Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and support essential functionality. Third-party cookies may be used to personalize services, recommendations, or advertising.

Most browsers allow cookies by default; you can change settings to block or delete cookies. Please note that opting out may affect website performance or access to certain features.

Third-Party Websites and Links

Our Services may link to third-party sites. Crystals Drops is not responsible for their privacy or security practices. Links do not imply endorsement unless stated.

Children’s Data

Services are not intended for children. We do not knowingly collect information from minors under 13. Parents may request deletion of child data.

Security and Retention

No system is fully secure; absolute security cannot be guaranteed. Personal information is retained based on account needs, legal requirements, disputes, and policy enforcement.

Your Rights and Choices

Depending on location, you may have rights to:

Access or request the personal information we hold
Correct or update inaccurate information
Delete personal data
Receive or transfer data to other services
Manage communication preferences (e.g., opt-out of marketing emails)

Requests can be made via the Services or by contacting us. Identity verification may be required.

International Transfers

Your data may be stored or processed outside your country. Transfers outside the EEA or UK follow recognized mechanisms, such as Standard Contractual Clauses, unless the destination ensures adequate protection.

Complaints

For complaints regarding personal data processing, contact us directly or your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy for operational, legal, or regulatory reasons. Revised versions will be posted with the updated “Last Updated” date. Customers are encouraged to review this policy periodically.

Contact Us

Business Name: Crystals Drops
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Business Number: +1 (234) 338-8943
Business Email: support@crystalsdrops.com
Business Address: 4071 Glenwood Ave, Apt 104, Boardman Youngstown Ohio 44512, United States